Frequently Asked Questions
Frequently Asked Question
What is the delivery time for my order?
When you order something from Desumola, the delivery time may be different than what you are used to. Because our products are shipped directly from our suppliers, we can save enormously on storage and transport costs. This makes it possible for us to offer our products at such competitive prices.
The average delivery time is 7 to 10 business days (excluding holidays).
What should I do if I have not yet received my order?
Due to the enormous interest in our products, your product may arrive slightly later than expected. We hope you understand. If this period has passed and you still haven't received anything, please send an email to info@desumola.com. We will then find out what is going on with your package.
I want to exchange/return my order. How do I do this?
To send a return, simply contact our customer service at info@desumola.com. Include your name, order number (e.g., #0000) from your confirmation email, and the reason for the return. We will then provide you with the return address and confirm the return. Once this has been done, you can send the product to us via a courier of your choice.
What are the costs for returnsh?
Unfortunately, return shipping is at your own expense. The costs will therefore depend on the courier you choose. Please check the website of the respective courier you want to use for more information about their pricing.
What are the conditions for returning my product(s)?
There is always a 30-day return period. The return period starts on the day you receive the item. However, there are some conditions for returning items.
You can only return the item if:
- The return period has not expired;
- The product is in its original packaging and all labels are still attached;
- The product has not been used.
Which payment methods can I use?
We accept payments via Credit Card, Debit Card, and PayPal. If you are not sure whether your payment method is accepted, follow the steps on the payment page to see all available options.
All transactions are processed through secure and reliable payment systems and are therefore 100% safe.
What if I did not receive a confirmation email for my order?
That should not happen. Please send an email with your full name and email address to info@desumola.com, and we will help you as soon as possible.